Join our Growing Team!

Customer Success Manager (New York)

Posted on 05 November 2018 at 11:34

OpenAsset is the No 1. Digital Asset Management system for the global Architecture, Engineering, Construction and Real Estate markets. DAM is a high growth tech segment projected to grow to USD $5.5bn by 2020.

With offices in London and New York, Axomic is a vibrant and fast growing SaaS company. We’re a team of 35 people with over 600 clients worldwide. We’re looking for a smart, friendly, tech-savvy, motivated person to join our team as a Customer Success Manager based in our Midtown NYC office.

About You

  • Proven track record with 3-5 years Customer Success experience
  • SaaS industry experience or understanding of SaaS business model
  • Comfortable leading meetings with C-level executives
  • Tech-savvy - learning new technology is a breeze for you
  • Passionate about building relationships and serving as a trusted advisor to clients
  • Motivated and proactive - your desire to succeed motivates you
  • You enjoy a challenge and thrive in fast-paced environments
  • Excellent, demonstrated written and verbal communication skills
  • Smart, funny, personable and driven (bonus points if you can make us laugh during an interview!)
  • Excited to learn about, and be part of, a team dedicated to customer success

Responsibilities

  • Drive customer adoption and successful expansions of our product, OpenAsset, throughout the enterprise
  • Develop trusted advisor relationships and articulate value of OpenAsset to key sponsors and stakeholders
  • Gain a deep understanding of the customer’s business requirements and ensure OpenAsset is closely aligned with the customer's business strategy
  • Lead Executive Business Reviews (EBR's) with key stakeholders to drive ROI and trusted partnerships
  • Take ownership of renewals and manage your book of business
  • Engage with customers and our professional services department to drive customer needs (custom templates, integrations, reporting, etc)
  • Lead customer training as needed
  • Work with our Renewals and Expansion team to identify upsell opportunities and drive growth
  • Relentlessly serve as the customer advocate to OpenAsset by communicating feature requests to our Product Team for future improvements
  • Serve as the software expert and product specialist with an aim to solve customer business challenges
  • May require some travel

Benefits:

  • Competitive salary
  • Medical / Dental / Vision coverage
  • Commuter benefits
  • 401k
  • Company happy hours, darts tournaments, and a generally awesome work environment
  • European vacation policy (that means we’re pretty generous with paid time off)

To apply

We are an equal opportunity employer. Please send your resume and a brief cover letter-- telling us why you are interested in this role and what you’ve accomplished in your career (now is your chance to brag!) Make sure you tell us all the above for your application to be considered. No recruitment agencies, please.

Job Type:

  • Full-time

Experience:

  • Customer Success or Account Management: 3 years (Required)

Education:

  • Bachelor's (Required)

Location:

  • New York, NY (Preferred)

Work authorization:

  • United States (Required)

Customer Success Coordinator (London)

Posted on 05 November 2018 at 11:23

OpenAsset is the No 1. Digital Asset Management system for the global Architecture, Engineering, Construction and Real Estate markets. DAM is a high growth tech segment projected to grow to USD $5.5bn by 2020.

With offices in London and New York, Axomic is a vibrant and fast growing SaaS company. We’re a team of 35 people with over 600 clients worldwide. We’re looking for a smart, friendly, tech-savvy, motivated person to join our team as a Customer Success Coordinator based in our Shoreditch office in London.

We want people who have attention to detail. Hint hint: Read to the bottom of this advert.

About you:

  • Smart, personable and driven, with a proven track record of high achievement
  • You're excited to learn about and be part of, a team dedicated to client success.
  • You will speak with conviction on why great customer experience matters.
  • You're tech-savvy - learning new technology is a breeze for you
  • Excellent, demonstrated written and verbal communication skills
  • You enjoy a challenge and love solving problems
  • Ambitious and proactive - You want to grow within the company and put your best foot forward to help the team every day
  • You have attention to detail. In fact, you will answer our two questions that are below in your cover letter.

Responsibilities:

  • We'll train you on OpenAsset and the ins and outs of customer success.
  • We have an integrated tech-stack you’ll use day-to-day; SalesForce, Gainsight, Zendesk, Slack and a few custom tools that our awesome engineers have built. Don’t worry if they sound unfamiliar, our amazing team will teach you how to use them all.
  • Your day-to-day will be focused on helping our clients succeed with our products and supporting our Customer Success team. This includes phone calls, emails, managing tickets, online meetings, product training, research, creating/updating documentation, and whatever else will help our clients and our team.

This is an excellent opportunity for those looking for an entry-level customer success role and those who want to take the opportunity to showcase their skills, abilities and aptitude with a view to progressing within the business.

This is an entry level role and candidates are likely to be recent graduates or have had previous office based customer support/administration experience.


To apply: In order to be considered you must apply here by submitting your CV AND cover letter which should include the following:

  • Tell us an interesting fact or bit of news about one of our clients.
  • What's your favourite building and why?

NO RECRUITERS! If you are a recruiter and call us we will ask you to read this job post back to us!